Support

A complete support experience

superMate is more than just an SMSF software product. Backed by a comprehensive support and training offering superMate is your complete superannuation solution. Access to our full support suite is provided via a secure portal once you have subscribed to superMate. To login please use the "Sign In" button on the top right of this page.

See more information below on the types of support and training we offer.

Online Help

superMate includes a comprehensive online help solution built right into the product including:

• Context sensitive help
• Links to our support website
• Interactive tutorials including video content

Updated continuously the online help system is the first place to go when looking for detailed explanations of the features and usage of superMate.

Supercorp Education Service (SES)

Supercorp develops and publishes a range of training videos covering popular topics within the software. These are short indepth videos that look at specific aspects of the product, allowing you to refer to them for learning or refresher purposes before using that part of the product.

New videos are produced on a regular basis and we also plan to offer assessment and certification options for management who would like to ensure their staff have understood the material content.

Group Training

Recognising the value of face-to-face training Supercorp runs regular group training events in major capital and regional centres. These face-to-face events are tailored around current topical issues within the system which are highlighted by our support team. Training is offered in two half day sessions, each looking at a different aspect of the system.

Training schedules will be published in our support website so check in for regular updates.

One-on-one training

While online and group training provides more than enough support for most users, clients with large numbers of staff or who require more customised training can take advantage of our dedicated training team. We are able to run standard training for larger groups of people, or develop customised training around your own work procedures. Contact us for more information.

Customer Support

superMate is supported by the same team that has been providing the superannuation industry the best support experience for users of SuperVisor II and Superfund. The team is staffed by a team of professionals who have years of experience within the superannuation industry and with our software products. You will find the support team ready to assist you with any issues you may have.

Underpinned by a comprehensive support portal containing known issues, a suite of knowledgebase articles, issues monitoring and more, you are never far from a helping hand. If required we can also offer live support services to assist you with more pressing support needs.